TY - JOUR T1 - Impact of the internet on delivery of reference services in English public libraries JO - Program: Electronic Library and Information Systems PY - 2005/01/01 AU - Jay M AU - Webber S ED - DO - DOI: 10.1108/00330330510578787 PB - Emerald Group Publishing Limited VL - 39 IS - 1 SP - 25 EP - 38 Y2 - 2025/07/11 ER -