@article{article, title = {{Impact of NHS 111 online on the NHS 111 telephone service and urgent care system: a mixed-methods study}}, publisher = {{National Institute for Health Research}}, url = {{https://eprints.whiterose.ac.uk/180483/ }}, year = {{2021}}, month = {{11}}, author = {{Turner J and Knowles E and Simpson R and Sampson F and Dixon S and Long J and Bell-Gorrod H and Jacques R and Coster J and Yang H and Nicholl J et al}}, doi = {{10.3310/hsdr09210}}, volume = {{9}}, journal = {{Health Services and Delivery Research}}, issue = {{21}}, note = {{Accessed on 2025/05/18}}}