@article{article, title = {{Corporate responses to the Coronavirus crisis and their impact on electronic-word-of-mouth and trust recovery : evidence from social media}},
publisher = {{Wiley}},
url = {{https://eprints.whiterose.ac.uk/id/eprint/171219 }},
year = {{2021}},
month = {{3}},
author = {{Wang Y and Zhang M and Li S and McLeay F and Gupta S}},
doi = {{10.1111/1467-8551.12497}},
volume = {{32}},
journal = {{British Journal of Management}},
issue = {{4}},
pages = {{1184-1202}},
note = {{Accessed on 2025/07/13}}}