@article{article, title = {{An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines}}, publisher = {{Emerald}}, url = {{http://dx.doi.org/10.1108/ijqrm-07-2013-0110 }}, year = {{2015}}, month = {{5}}, author = {{Ali F and Dey BL and Filieri R}}, doi = {{10.1108/ijqrm-07-2013-0110}}, volume = {{32}}, journal = {{International Journal of Quality & Reliability Management}}, issue = {{5}}, pages = {{486-502}}, note = {{Accessed on 2025/05/22}}}