TY - JOUR T1 - The Call-Center Training Handbook: A Complete Guide to Learning and Development in Contact Centers JO - Human Resource Management International Digest PY - 2010/07/20 AU - Wilson JP ED - DO - DOI: 10.1108/hrmid.2010.04418eae.001 PB - Emerald VL - 18 IS - 5 Y2 - 2025/07/09 ER -