@inbook{inbook, title = {{Self-Service Economy}},
publisher = {{SAGE Publications, Inc.}},
url = {{}},
year = {{2011}},
month = {{1}},
author = {{Williams CC}},
doi = {{10.4135/9781412994248.n473}},
isbn = {{9780872896017}},
note = {{Accessed on 2025/07/19}}}