TY - JOUR T1 - Managing customer satisfaction through efficient listening tools: An evaluation of best practice in four world-class companies JO - International Journal of Services and Operations Management PY - 2006/01/01 AU - Maguire S AU - Koh SCL AU - Huang C ED - DO - DOI: 10.1504/IJSOM.2006.009026 VL - 2 IS - 1 SP - 22 EP - 41 Y2 - 2025/06/18 ER -